The after-sales and service philosophy is based on serving customers, taking equipment maintenance as our responsibility, responding quickly, and solving problems in a timely manner. At the same time, we also have the ability to upgrade, replace, and repair products of the same industry and type. The after-sales scope of Heideke machine tools strictly follows the national and industry standards to implement the three guarantee policy. Within one year after the sale of the new machine: in case of mechanical transmission, electronic and electrical short circuits, failure or defects of various main components, etc., in accordance with our after-sales philosophy, we will respond within 48 hours nationwide and solve problems within 12 hours within the province. We will provide enthusiastic service and actively handle the situation.

CHARGE SETTLEMENT
Free warranty within one year (if damaged due to improper operation, only the cost of parts and materials will be charged); Lifetime maintenance of all machinery and equipment, billing standard: workpiece material cost+labor hour cost;

value-added service
Free sampling for customers and assistance in implementing reasonable processing techniques;
Free installation and debugging of machine tools for customers;
Provide free one-year warranty service for users' machine tools;
Free software upgrades for users;
We can train 1-2 machine operators for customers.